Update: called to find status of correct boot size to be informed that they no longer have the size 7 available. Are you kidding me? I placed my order October 30th....sent the wrong size and wasn't sent the correct size AND never received an email or phone call that they were no longer available.
December 5, 2017
It's all good unless you have to return something. Even if they sent you the wrong item! They take 6 WEEKS to process a return/exchange. Roll the dice and hope you get the right product. If so you will have no complaints. Customer service really doesn't care. The lady I talked to was unhappy because of the kinds of questions customers call with. The supervisor had a "F" it attitude. I'm sure they are in business because they will finance shoes, because it's not for their stellar employees, customer service skills, or friendly customer policies.
I ordered purse and boots on October 30th to arrive before my birthday on the 13th of November. Purse arrived in 2 days. Boots arrived a week later in the wrong size. (I'm a 7. They sent a 12). I called and sent them back next day. They received the return on 14th at 9:48pm the evening I called. So instead of sending out the correct size the next day, I called on the 19th and was told "we have a stack of returns and haven't processed yours yet. As soon as we process it, we will send out the boots". HORRIBLE CUSTOMER SERVICE! Good business would have sent out the correct boot size when they saw the tracking had the wrong size headed back to them. So here I still wait for boots I ordered 3 weeks ago because they couldn't do their job. If they weren't such nice good leather boots I've been looking for, I would have cancelled them.
DO NOT DO BUSINESS WITH THIS COMPANY! Worst customer service I have ever had the misfortune of dealing with. And I've been in customer service for 30 years!
I originally purchased a pair of shoes in October, received them 6 weeks later and they were too small; I returned them, following the instructions to a T, and waited. And waited. And waited. In January of this year I contacted them to find out what the scoop was, and they stated that they had no record of shoes being returned, but to wait patiently. At the end of February I called again, got the same response, then asked to speak to a manager in customer service; this manager took action, apologized for the delay but gave no reason as to what was happening, and sent the shoes out I asked for as a replacement. Keep in mind that for over three months I had been paying for shoes I never received, never late on my payments. I ordered a second pair of shoes, waited for 5 weeks with nothing more than a 'credit pending' notice, and finally emailed. I received a brief email telling me I needed to put 50% down before they would consider sending me the shoes I ordered. I cancelled the order, explaining the above reasons, and received zero empathy, no I'm Sorry's. I since found the same exact model shoes on Amazon for literally half the price advertised on the Masseys website. Ridiculous.
My first time ordering with them. They lied and told me I would have my stuff before Christmas. I found out that isn’t true. Then on top of this. The manager was rude to me. I asked her for her manager she put me on hold. I was on hold over 45 mins no one ever came to the Foam. First order and it will be my last order. So unethical.
I love the products and brands but the shoes and boots last me less than 4 months .
Masseys is a US Shoe Store based in Chippewa Falls, Wisconsin. Masseys is located at 1251 1st Ave, Chippewa Falls, WI 54729, USA.
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