Had a great sales man, he was available for questions but did not push anything. And very quick service...love this place.
I walked in looking for a medium firm twin mattress. Instead of telling me that they didn't have any, I was shown 3 mattresses. I came out with a too firm and hot memory foam topped mattress. I returned to Economy Furniture and again I asked for a medium firm mattress to trade for the first one I had bought. I had to choose between a soft mattress and a soft mattress with a pillow top. Any mattress feels good for 5 minutes. I didn't know it wasn't a medium firm until after sleeping on it. Then my back felt like the flesh was being torn from my spine. I tried to pay the restocking fee and give it back, but was told "no" because I had switched mattresses once before. I only came here because of the free delivery coupon I found online. I even live on the same street as Economy Furniture, but the delivery guys had to call and ask where I live because they "couldn't find" where I live on their GPS system. Now I feel like an idiot and am out about $400. I had to flip the pillow top upside down and put a camping mat on top of it to sort of tolerate it. I also have a $45 air mattress from Walmart that feels many times better than my new pillow top mattress when it's right side up. A pillow top mattress has almost zero back support. I had to sleep on my air mattress for a few months, so I was not good at judging the firmness of the mattresses I tested in the store here. Good thing I discovered bed in a box options like Layla with free shipping, free returns, no restocking fees, etc. Those companies offer 100+ days to decide on a mattress with zero risk. Furniture stores like this must be put out of business for zero concern over one's health and money. If you don't have what someone wants, then say so. You don't need to just make a sale and wreck someone's back for a tiny profit. The guy that picked up my return just went and took it straight to someone living in Arcadia. It was probably sold "as new", so you could have at least charged me the restock fee and sold my current one as new too.
Nice variety of furniture. Prices tend to be lower than the national chains.
Great Service! We Recently purchased a new living room set. There was an issue with one piece. I called in and the man on the phone said he just opened the doors and asked if he could call me back in a little bit. He did just that and then we set up a service call for that afternoon. Tim came out and quickly figured out there was a bad wire from the factory and temporarily got us back in business while he orders the parts. Thank You for everything from start to finish! I highly recommend this place.
Great selection, small town service
Economy Furniture is a US Furniture Store based in Chippewa Falls, Wisconsin. Economy Furniture is located at 16051 Co Hwy J, Chippewa Falls, WI 54729, USA.
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